Beginner — Foundations
Work the floor the right way. Ten modules: nine learn units and the end-of-course test. Built for phone-first learning — every lesson works on your phone, and every module ends with something you do on the floor today.
LearnWork the units in order. Drills are practice, not gates.
Test at the endOne graded test: the last module of the course.
Pass → continue80% or better moves you to the next course.
Fail → review + retestEvery miss reviewed with your trainer, mapped to its unit; review + retest scheduled on the spot.
B1
Welcome to Big City Cars Live
Who we are, two stores, how we win: special finance done right, honesty as the brand.
Open moduleB2
The Used-Car Buyer In production
Why people buy used; credit situations without judgment; the customer's journey from first click to keys.
Open moduleB3
Product Knowledge I In production
Our inventory (the daily inventory file), vehicle basics, Service-status reality (just arrived, in inspection), walkaround fundamentals.
Open moduleB4
Meet, Greet & Fact-Finding In production
The first five minutes; the interview: wants, needs, budget, timeline, trade.
Open moduleB5
Communication Channels I Planned
Phone, text, Facebook: our voice, speed-to-lead, the 5-minute rule, send hours (9–7 Mon–Sat), 1–3 sentence discipline.
Open moduleB6
ProMax Essentials Planned
Records, notes that tell the story, statuses (Sold-Spotted = Goshen sold, Delivered = Fort Wayne sold), duplicates discipline, privacy.
Open moduleB7
B8
Compliance I Planned
TCPA + opt-ins, STOP discipline, what we never say (no prices in chat, no cosigner asks, no invented facts), customer data care.
Open moduleB9
Follow-Up Basics Planned
Day-after / week-after rhythm; a lead is never “done” because we say so (Reignition Rule, intro level).
Open moduleB10
Beginner Test — End-of-Course Test Planned
Exam + observed role-play. Pass at 80% → continue to Intermediate. Fail → failure review + scheduled retest. First-week floor plan issues on pass.
Open module